DARK & HAUTE LIMITED trading as DARK & HAUTE. Company number: 12620913, Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Last updated: 12th August 2020
Dark & Haute ("we," "us," or "our”) created this Privacy Policy because we care about your privacy and we understand that you want to know how the information you provide to us is used, stored, and shared. This Privacy Policy describes how we gather information from you when you visit or make a purchase from darkhaute.com (the “Site”). By visiting our Site or purchasing our Products, you are accepting the practices described in this Privacy Policy.
THE INFORMATION WE COLLECT AND SHARE
Contact and Registration Information
We collect contact information on our Site from visitors and customers who wish to obtain information or support, or to purchase our Products. The contact information you will be asked to provide may include first name, last name, address, telephone number, and e-mail address ("Contact Information"). The Contact Information is used to establish an account, provide the requested Service or information, and to contact prospective and current customers for purposes of direct marketing of our current and future products and services. Such direct marketing shall be sent in response to a request from you to receive marketing emails, newsletters of similar communications, or when you have purchased Products.
Billing Information
If you wish to purchase a product or service through the Site, you will be required to provide certain additional information which may include a credit card number, expiration date, card verification value, and similar information ("Billing Information"). Billing Information is collected and processed by our third-party payment processors (Stripe, PayPal) operating as our agent. Dark & Haute does not directly obtain or process any Billing Information.
Customer Accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, jewellery or works of art purchased)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Opt-Out for Direct Marketing - Email Management
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf. To submit a request, please contact hello@darkhaute.com, and allow us a reasonable time to process your request.
Abandoned Cart Emails (currently not active)
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout or are logged into your Customer Account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
Order and Account Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
Visitor Data – for Customers
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, the jewellery or works of art purchased)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Visitor Data – for Website Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
Analytics
Our Site collects personal data to power our site analytics, including:
- Information about your browser, network and device
- Web pages you visited prior to coming to this website
- Your IP address
This information may also include details about your use of this website, including:
- Clicks
- Internal links
- Pages visited
- Scrolling
- Searched
- Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Disclosures to Public Authorities
Dark & Haute is required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
Retention of Personal Information
We will retain your personal information in a form that identifies you only for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, subsequently authorised, or as permitted under applicable law.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@darkhaute.com, with the subject line "Privacy Rights". Please allow us a reasonable time to respond to your inquiries and requests.
Links to Other Websites
The Site may contain links to third-party websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms and conditions when visiting any other websites.
How we Protect your Information
Dark & Haute takes very seriously the security and privacy of the personal information that it collects pursuant to this Privacy Policy. Accordingly, we will implement reasonable and appropriate security measures to protect your personal information from loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations.
Changes to Our Privacy Policy
This Privacy Policy is effective as of the date stated at the top of this policy. We may change this Privacy Policy from time to time and will post any changes on our Site as soon as they go into effect. By accessing the Site after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of information is governed by the Privacy Policy in effect at the time we use the information. Please refer back to this Privacy Policy on a regular basis.
How to Contact Us
If you wish to contact us about this Privacy Policy, you may reach us by email at hello@darkhaute.com, with the subject line "Privacy Policy."
